Our Work


We pride ourselves in working across the World, with large and small clients across many industries. This allows us to apply our years of experience to create a bespoke strategy for your business needs.

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GROWING BUSINESS, BRAND AND MARKET

Our Industrial Processing client needed to instill the importance of the Brand and Market insights to the business and used a series of progressive workshops to entice, engage and connect with the latest thinking and practice in digital marketing practice.

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SUSTAINABLE COMPETITIVE ADVANTAGE

By working with our International Drinks client, we enabled them to understand what would be the core components of its successful brand in terms of four key dimensions.

These allowed the organisation to craft how they wanted their business and brand to be in the future, without losing the best of their own heritage and experience in translating it to digital platforms.

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STAKEHOLDER ISSUES

We worked with an Insurance Services client, to enable them to have an understanding of the perceptions that its internal and external stakeholders had of the organization, the business and the brand.

This gave them a deeper insight into the current brand and commercial profile, and where improvements in customer handling and management could be made in an increasingly brand sensitive and competitive digitally driven market.

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USING PEER GROUP EXPERIENCE AND KNOWLEDGE

Shared experiences rarely fall on deaf ears, nor are issues so unique that others have not experienced them already. With our Professional Services client we used confidential Peer-to-Peer sessions across a range of personnel, from VP's to Senior Managers, to explore, discuss and resolve issues.

This approach has also been used with B2B and B2C businesses in strategic issue profiling, strategy planning, and where businesses are growing their digital footprint and want to learn from the successes of their peers.

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BUSINESS PLANNING

Our Facilities Management client needed a manageable planning system and strategy that would allow them to diversify from their traditional areas at the premium end of its market and guide key managers across the company in understanding the analytic skills that underwrote it.

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PROTECTING COMPETITIVE ADVANTAGE

A Global Communications Services client firstly, upgraded key performance indicators that supported the business's competitive advantage; and secondly by understanding the 'nooks and crannies' of the business model - anything that weakened the competitive advantage was addressed.

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KNOWLEDGE GAPS

Our Global Shipping Services client wanted to fill any knowledge or experience gaps to address commercial issues which emerged from the growth of LNG around the world. In particular, trends in crew contracting, and increased threats to reputation protection and vessel security.

We clarified the origins and implications of these gaps and where competences were needing up-skilling. For a casual multi-cultural workforce, we used a compelling digital engagement and communication campaign that built a common understanding into the need for new work practices, security and especially brand risk awareness.

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MERGER/ACQUISITIONS

A purchase of a new venture prompted our Retail Fuel Services client to gain an insight of into both the potential of their own business objectives and a new style of customer experience.

By working with dclw consulting, our client was able to leverage the best of both and to engage, motivate and retain key staff, create and connect with a radically improved consistent customer experience. Furthermore, a diversified retail offer in-store expanded the customer experience beyond basic fuel services into a broad convenience store offer.

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EFFECTIVE 'SOFT SKILLS'

Business does not just work alone on 'hard' competency-led skills. The ability to listen, empathize, understand and respond accordingly is critical to client retention. We developed a tool which allowed our Legal Services client to profile those who had these skills and those who lacked them.

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